FAQ
You can find answers to our most commonly asked questions below. If you any questions or would like to make an enquiry, please reach out to us using our contact form here.
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What is the typical turnaround time for orders?
Our average processing time for orders is 3-7 working days before shipping (this doesn’t include Bank holidays or weekends).During busier period's or for Bespoke designs, orders may take a bit longer.
How do I place a bespoke order?
If you have a specific design in mind, feel free to reach out to us using our contact form here.
Is colour variation considered a defect in natural materials?
No, colour variation is a natural and expected occurrence in materials like wood. It adds to the beauty and uniqueness of each piece, showcasing the natural characteristics of the material.
Do you offer international shipping?
Currently, we do not offer International shipping but we are actively exploring options to expand our shipping services in the near future. Full details of our shipping policy can be found here.
How durable are your products?
We make our products with durability in mind. Our commitment to sourcing quality materials from trusted suppliers and carrying out rigorous quality checks ensures durability, reliability and aesthetic appeal.
Alongside this we also kindly advise to avoid exposure to excessive heat, direct sunlight or
moisture and to handle your products with care. This is essential for preserving their longevity.
What is your returns policy?
Most of our products are made to order and are non refundable. Please refer to our Refund Policy for eligibility criteria. Full details of our returns policy can be found here.